Frequently Asked Questions

Frequently Asked Questions

Sales Enquiries

Full details of our services are available here, but in summary we design, install, commission and maintain nursecall (including dementia), staff safety, fire alarm, access control / door entry and CCTV systems.
We would be delighted to provide a system demonstration for you; you can contact us by phone on 01278 794798 or email to arrange for us to come and provide a system demonstration.
No. We are happy to provide a free, no-obligation survey, demonstration and quotation for your home.
Yes. If you would like to see a system, we would be pleased to find one of our existing customers for you to visit.

Online Shopping

Please contact us by phone on 01278 794798 or click here to send us an email and we will be happy to assist you.
This depends on the delivery option selected and the time of day your order was placed. Orders should be placed before 1pm if next day or timed delivery is required.
All products carry a 12 months fair wear and tear warranty and faulty goods can be returned within this period for full credit. Goods ordered in error can be returned to us for credit with 14 days of receipt, Saturn reserve the right to levy a restocking/handling charge of 15% minimum.
If you registered an account with us prior to March 2014, you may need to reset your password.
Please ensure your billing address matches the address held by your bank.

Deliveries

Standard Delivery - £11.94
Next Day Delivery - £14.40
Next Day Delivery By 2pm - £24.00
Next Day Delivery By 10.30am - £33.00
Yes, 1:30pm.
No, only Monday-Friday.