Frequently Asked Questions
What systems and services do you offer?
Full details of our services are available here, but in summary we design, install, commission and maintain nursecall (including dementia), staff safety, fire alarm, access control / door entry and CCTV systems.
How can I arrange to receive a demonstration or quotation?
We would be delighted to provide a system demonstration for you; you can contact us by phone on 01278 794798 or email to arrange for us to come and provide a system demonstration.
Do I have to pay for a demo?
No. We are happy to provide a free, no-obligation survey, demonstration and quotation for your home.
Can I see a working system?
Yes. If you would like to see a system, we would be pleased to find one of our existing customers for you to visit.
I can't find what I am looking for?
Please contact us by phone on 01278 794798 or click here to send us an email and we will be happy to assist you.
When will my goods arrive?
This depends on the delivery option selected and the time of day your order was placed. Orders should be placed before 1pm if next day or timed delivery is required.
What is your returns policy?
All products carry a 12 months fair wear and tear warranty and faulty goods can be returned within this period for full credit. Goods ordered in error can be returned to us for credit with 14 days of receipt, Saturn reserve the right to levy a restocking/handling charge of 15% minimum.
I am unable to login, why?
If you registered an account with us prior to March 2014, you may need to reset your password.
I am having trouble placing an order, why?
Please ensure your billing address matches the address held by your bank.
What are the delivery charges?
Standard Delivery - £13.14 inc vat
Next Day Delivery - £18.00 inc vat
Next Day Delivery by 2pm - £30.00 inc vat
Next Day Delivery by 10.30am - £39.00 inc vat
Is there a cut of time for next day delivery?
Do you deliver on Saturdays?
No, only Monday-Friday.